ND Nick Delgado

Corporate IT Support & Systems Operations

I help people solve technology problems and keep work moving.

I'm Nick Delgado, a CompTIA A+ certified technical support professional in Houston with hands-on Geek Squad experience diagnosing devices, explaining repair options, documenting service interactions, and helping customers get back to work with less friction.

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Focused on Full-time corporate IT, help desk, desktop support, IT technician, and junior systems roles.
Certified in CompTIA A+ with practical experience in hardware, software, mobile device, and customer support.
Building toward Corporate IT support, systems administration, networking, cloud tools, automation, and homelab projects.

About Me

I want to be the person teams trust when technology gets in the way.

My goal is simple: move into a full-time corporate IT role where I can keep growing, contribute every day, and become more valuable every year. I currently work in technical support and repair, where I diagnose hardware and software problems, communicate repair options clearly, and document what happened so the next step is easier for the customer and the team.

I like the mix of technical troubleshooting and real human communication that IT support requires. I care about understanding the issue before rushing to an answer, explaining technical details in plain language, and taking ownership until the problem is actually resolved. Outside of work, I keep building through web development, programming, AI, electronics, and homelabbing.

Experience

Technical support experience built around diagnosis, communication, and follow-through.

May 2026 - Present

Advanced Repair Agent

Best Buy, Geek Squad - Houston, TX

  • Diagnose hardware and software issues across customer devices and work toward timely resolutions.
  • Use diagnostic tools to identify problems more accurately and improve repair quality.
  • Communicate repair options, timelines, and next steps clearly so customers know what to expect.
  • Collaborate with the team to improve repair flow, consistency, and customer satisfaction.

October 2023 - May 2026

Consultation Agent

Best Buy, Geek Squad - Houston, TX

  • Provided front-line technical support for customers with hardware, software, and device issues.
  • Documented service interactions in a CRM system to support reporting and follow-up.
  • Educated customers on product features and technical options in plain, practical language.
  • Trained newer agents on best practices, policies, and customer-focused support habits.

February 2020 - October 2022

Senior Team Member

Chick-fil-A - Houston, TX

  • Trained and mentored team members on operational procedures and service standards.
  • Helped oversee daily operations, schedule coordination, and workflow during busy service periods.
  • Built habits around urgency, communication, consistency, and dependable customer service.

Portfolio

Practical IT work I can talk through clearly.

I use this portfolio to show how I think through support, repair, documentation, and technical improvement work. These examples connect directly to the kind of work I want to do in corporate IT.

Support Process

Device Intake & Troubleshooting Notes

A structured support approach for capturing symptoms, scope, urgency, likely causes, attempted fixes, and final resolution so technical work stays organized from intake to handoff.

  • Clarifies what changed, what failed, and who is affected
  • Tracks diagnostics, repair options, and customer communication
  • Turns repeated issues into stronger notes and reusable guidance
Endpoint Support

Workstation Readiness Checklist

A practical checklist for preparing or reviewing a workstation before handoff, with attention to updates, required apps, account access, basic security settings, and user experience.

  • Reduces missed setup steps
  • Supports consistent onboarding
  • Creates a clear handoff record
Operations Mindset

Homelab, Web, and Automation Projects

A growing set of hands-on learning projects across web development, programming, AI, electronics, and homelabbing that help me build practical technical range outside of work.

  • Websites, apps, and software learning projects
  • Electronics and circuit-building interests
  • Documentation-first approach to repeatable work

Skills & Tools

The areas I am building around.

Support

Customer support, issue scoping, repair communication, escalation notes, CRM documentation, and follow-up.

Windows & Devices

Computer maintenance, hardware installation, software repair, mobile device support, and system testing.

Networking Basics

Network configuration, connectivity troubleshooting, Wi-Fi issues, routers, switches, and practical diagnosis.

Certifications

CompTIA A+ Certified Technician, with continued learning around enterprise support and admin workflows.

Documentation

CRM notes, checklists, troubleshooting summaries, plain-language explanations, and clear handoff notes.

Growth Areas

Web development, programming, AI, homelabbing, PowerShell, systems administration, cloud, and security.

How I Work

I do my best work when the goal is clear, the problem matters, and the team cares about getting better.

I am looking for a place where I can be useful right away and keep growing into more responsibility. I want to bring the service discipline I have built in customer-facing roles into a corporate IT environment where I can support users well, learn from strong IT professionals, and build dependable technical habits.

Contact

Let's talk about IT roles, contract-to-hire opportunities, or full-time openings.

I am open to corporate IT, help desk, desktop support, IT technician, and similar roles where reliability, communication, and hands-on troubleshooting matter.

Email Me nickdelgadotech.com